Q. How can my business save money by using Managed Services?
A. Unpredictable IT costs place a real burden on your business. Managed Services gives you predictable, monthly IT expenses by eliminating the costs of monitoring, patching and operations of your infrastructure. We give you the flexibility to choose from two scalable plans.  You can choose to hire us to either monitor, administer or completely manage your systems. You pick the plan that is right for you. This allows you to redirect IT resources, reduce unanticipated support costs and plan your expenses accurately.

Q. What kind of hardware is included with the Managed Services Agreement?
A. CPS Technology Group does not provide the hardware; however, we will work with you to choose hardware from any tier one vendor. We can assist in setting up lease programs to make your upfront costs minimal. CPS’s only requirement is your equipment be under an approved maintenance agreement or have a qualified parts program.

Q. What kind of software is included with the Managed Services Agreement?
A. CPS is an authorized reseller for a number of first-tier vendors. In addition as reseller for Ingram Micro, we can provide a very robust software and support platform for small businesses to grow on. The specific software will depend upon the requirements of the customer.

Q. Do we need an Internet connection?
A. Yes – Managed Services solutions require a broadband (DSL or Cable) or better connection with static IP. If you don’t have a broadband connection, we can arrange for one for an additional fee.

Q. What if we decide to cancel the service?
A. Both CPS and client have the option to cancel with a 30-day cancellation notice.  Specific terms will be in the Service Level Agreement.  At that time, CPS will simply terminate the service, remove any monitoring software from the computers or transfer the services to the customer. Certain prepaid items may be required to be paid to CPS. Our intention is to make it very simple for you to enter or leave a managed service engagement. We want you to use us to supplement your staff on your timeline, not ours.